We usually ship via UPS Ground or United States Post Office from Connecticut 1-2 days after we receive the order, unless a specific delivery date is requested. We do not currently ship on Saturday or Sunday.
All orders of $60 or more to one shipping address ship free via standard ground. Orders below $60 ship at a flat rate of $5.99 per address. Standard delivery takes approximately 2 - 6 business days depending on where in the USA the shipment is going.
What does it mean: "Note: This item may require additional/expedited shipping charges during warmer weather."?
Chocolate and other heat sensitive items such as caramel or icing need to be shipped with ice packs during the warmer months. This often means additional shipping charges to speed up delivery- such as 2nd Day Air.
But wait, it’s not that hot here… why do I need ice?
We want to ensure that your items arrive in good condition- and are not melting in a hot truck. If the weather is over 70 degrees near you (or en route to you) we have to assume that inside a delivery truck it could be even hotter. Any chocolates, caramels, or baked item with frosting will need to arrive quickly (and with ice).
However, if we determine that ice is NOT required for your area, we will refund the additional charges. If you have any questions, please give us a call.
Expedited shipping is available at an additional charge. We will gladly ship to APO/FPO addresses. Packages sent to Canada will require a surcharge. Please contact us regarding shipments to other countries.
If there are any questions relating to your order we will contact you by email or phone, so please include both when completing your order.
GROUND SHIPPING COSTS
Our shipping and handling charge is based on the total of the merchandise shipped to each address.
|Total of Shipment||S&H Cost|
|$0.00 to $59.99||$5.99|
|$60.00 or more||FREE|
Ground shipping is not available to Alaska, Hawaii and Puerto Rico.
The United States Postal Service is used for these three areas.
SHIPPING TIME TABLE
|Standard Ground Shipping|
|Shipping To||Business Days*|
|US West Coast||6|
|US West of the Mississippi||4|
|US East of the Mississippi||3|
*Do not count Saturdays, Sundays, holidays or the day the order is shipped. For Christmas delivery, please allow 2-4 extra days due to the volume of holiday deliveries.
Call us: 1-800-662-1812
Email us: firstname.lastname@example.org
Write us a note: Matthews 1812 House, 250 Kent Road South, Cornwall Bridge, CT 06754